Q-Star    & E-Star

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E-Star Service

         E-star is an electronic Q-star, E-star allows us to trouble shoot, test, train personnel and/or setup your present Rel-Tek PC based system. With the use of remoting software, we can remotely view, update and/or help you with your needs. If there is a problem, with E-star you can reduce the time to get a technician or engineer on site. It also allows more of the staff to evaluate your need and indoctrinate a feasible correction as soon as possible. With a completed E-star evaluation a decision can be made if further technical assistance is needed by on-site visit or by shipping a needed part. This part may be shipped by overnight delivery. On site visit would have to be scheduled to accommodate both the customer and Rel-Tek.